Call us on 01732 897511
01732 897511
Thursday 9th September 2010
Excellent Customer Service
Description
Customers come in all shapes and sizes, all temperaments and moods. Keeping them happy isn't always easy. But no matter how you feel you have to be positive and professional at all times.
This course will help you to improve your service user techniques to ensure the organisations good reputation.
Who is this recommended for?
An essential course that helps deal with customers face to face or on the telephone. This programme gives you the opportunity to learn about the best ways to keep customers happy and understand their needs effectively.
What will you learn?
By the end of the course, delegates will:
- Feel more confident about their abilities to deal with customers
- Identify who your customers are
- Be able to recognise non-verbal signals from customers
- Learn techniques to 'keep your cool'
- Learn skills to sort out service user complaints satisfactorily
Course content
Introduction
- What is customer service?
- Why is good customer service important?
- Self assessment exercises to determine current skills
Dealing with Customers
- Keeping your customers happy
- Dealing with problems
- Maintaining a good service
- Case studies
Your Organisations Good Reputation
- Working with other staff
- Working as a team
- How your service affects others
Dates for this course
Please contact the team for dates of this course
