Call us on 01732 897511
01732 897511
Sunday 20th May 2012
Effective Communication (inc. Building Confidence)
Description
We communicate all the time, yet rarely think about it. We often communicate without being fully aware of the messages we are really sending. Success depends on being understood, understanding others and communicating well together. Building healthy working relationships is vital to business success. A major part of this is understanding our own personal communication style, how we can (and do!) influence other people, and how to use your style to create effective business relationships.Who is this recommended for?
Anyone wishing to achieve optimum results from work situations that involve other people. Highly suitable for building confidence and self-control.What will you learn?
- <!--[endif]-->A clearer understanding of how we can always influence a relationship, and some specific skills to help put that principle into practice.
- <!--[if !supportLists]--> <!--[endif]-->Identifying the behaviours associated with good working relationships
- <!--[if !supportLists]--> <!--[endif]-->The impact of relationships on personal performance, on colleagues and clients
- When and how to use a range of communication skills
Course content
Introduction- What is communication and where does it all start?
- How do we communicate successfully to build relationships and rapport?
- The impact we make when communicating, both verbal and non-verbal
- Listening skills
- Talking and listening on the telephone
- Golden telephone rules
- The importance of presenting ourselves correctly
- Characteristics of different types of behaviour
- Finding individual styles & characteristics of each style
- Effects of different types of behaviour on self and others
- Personality profiles
- How to be assertive in a difficult situation
- Strategies to cope with conflict
- Communicating under pressure and in difficult situations
Dates for this course
- Wednesday 9th November 2011
