Call us on 01732 897511
01732 897511
Wednesday 8th September 2010
Advanced Selling Skills
Description
Not only do customers have a greater choice but they also have a greater awareness of what is expected. With the ever increasing changes and high standards, it is fundamental that we get it right not only once but all the time. Through building and keeping open relationships with our customers we can remain successful in our sales.
What will you learn?
- Identify current skills, both strengths and weakness
- Make use of advanced questioning skills
- Handle objections when they occur
- The importance of rapport and keeping it alive
- Know what customers want
Course content
- Incorporating new practises within sales
- SWOT analysis
- Advanced communication skills
- Maintain focus and direction – know what you want as an outcome
- The fundamentals of negotiation skills
- Know what is negotiable – Win-Win
- Advanced objection handling techniques
- Dynamic closing/creating the urgency
- Action points to take away
- Individual role play and syndicate exercises – putting it all into practice
Dates for this course
Please contact the team for dates of this course
