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Course Calendars
Dates for all courses over the next six months are below. Click on the course title or date to see full course details and a full list of dates for the entire year.
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Course Categories
Click on a course category below:
Customer Service
Finance, Sales & Marketing
HR & Training
IT Programmes
Management & Leadership
Chartered Management Institute Accredited Programmes
Institute of Leadership & Management Accredited Programmes
Self Awareness
Personal Development
Workshops & Seminars
Customer Service
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Excellent Customer Service | 1 | 19 | 8 | 26 | ||
| Handling difficult customers and conflict | 1 | 19 | 8 | 26 | ||
| Telephone Techniques | 13 | 4 | 22 | 11 |
= Contact the team on 01732 870511 for further details.
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Finance, Sales & Marketing
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Advanced Selling Skills | 7 | 12 | 9 | |||
| Budgetary Control | 14 | 3 | 15 | 10 | ||
| Finance for Non-Financial Managers | 14 | 9 | 3 | |||
| Introduction to Marketing | 31 | 16 | 27 | 26 | ||
| Introduction to Successful Selling | 19 | 13 | 2 | |||
| Influencing & Persuading for Successful Negotiations | 10 | 15 | 9 | |||
| Successful Telesales | 3 | 29 | 24 |
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HR & Training
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Appraisal and Performance Management | 14 | |||||
| Coaching Programme | | | | | | |
| Effective Interviewing | 30 | |||||
| Recruitment and Selection | 23 | 11 | ||||
| Train the Trainer | 6 7 8 | 1 2 3 | 4 5 6 | |||
| Understanding Employment Law | 28 | 26 |
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IT Programmes
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Management & Leadership
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Chartered Management Institute Accredited Programmes
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Diploma in Management | | | | | | |
| Executive Diploma in Management | | | | | | |
| Introductory Certificate in Management | | | | | | |
| Introductory Diploma in Coaching & Mentoring | | | | | | |
| Introductory Diploma in Management (Level 4) | 6 27 | 20 |
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Institute of Leadership & Management Accredited Programmes
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Award in Leadership & Management Skills (Level 3) | 4 | 14 | 25 | |||
| Award in Management (Level 5) | | | | | | |
| Introductory Executive Diploma in Management (Level 7) | 5 |
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Self Awareness
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Margerison - McCann Team Development Profile | | | | | | |
| Creative thinking & problem solving | 8 | 12 | 11 | |||
| Emotional Intelligence | 23 | 19 | ||||
| MBTI Personality Profiling/Team Building Day | | | | | | |
| Upward & 360 Degree Appraisal | | | | | | |
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Personal Development
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Assertiveness & Confidence Building | 5 | 13 | ||||
| Business Writing | 5 | |||||
| Effective Communication | 5 | 21 | ||||
| Professional Presentation Skills | 2 3 | 8 9 | ||||
| Stress Management | 20 | 16 | ||||
| Time Management | 26 | 28 |
= Contact the team on 01732 870511 for further details.
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Workshops & Seminars
| Course | Oct '08 | Nov '08 | Dec '08 | Jan '09 | Feb '09 | Mar '09 |
|---|---|---|---|---|---|---|
| Facilitation Skills | 30 | 8 | 5 | |||
| Continued Professional Development | 23 | 4 | 2 | |||
| Corporate Social Responsibility | 16 | 2 | 27 | |||
| Action Learning | | | | | | |
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