Call us on 01732 897511
Course Calendars
Dates for all courses over the next six months are below. Just click on the course title or date to see full programme details.
We can also provide all of these programmes in-house for your own groups of staff, please contact us directly to discuss this further.
Book your course online and get a 5% discount!
Course Categories
Click on a course category below:
Customer Service
Finance, Sales & Marketing
HR & Training
Management & Leadership
Institute of Leadership & Management Accredited Programmes
Self Awareness
Personal Development
Customer Service
| Course | Feb '12 | Mar '12 | Apr '12 | May '12 | Jun '12 | Jul '12 |
|---|---|---|---|---|---|---|
| Excellent Customer Service | ||||||
| Handling difficult customers and conflict | ||||||
| Telephone Techniques | ||||||
| Assertiveness & Confidence Building |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Finance, Sales & Marketing
| Course | Feb '12 | Mar '12 | Apr '12 | May '12 | Jun '12 | Jul '12 |
|---|---|---|---|---|---|---|
| Advanced Selling Skills | ||||||
| Budgetary Control | ||||||
| Finance for Non-Financial Managers | ||||||
| Introduction to Marketing | ||||||
| Introduction to Successful Selling | ||||||
| Influencing & Persuading for Successful Negotiations | 28 | |||||
| Successful Telesales |
= In-house/Bespoke bookings only, please contact 01732 897511.
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HR & Training
| Course | Feb '12 | Mar '12 | Apr '12 | May '12 | Jun '12 | Jul '12 |
|---|---|---|---|---|---|---|
| Appraisal and Performance Management | 6 | |||||
| Effective Interviewing | ||||||
| Recruitment and Selection (inc. Key Legislation) | ||||||
| Train the Trainer | ||||||
| Managing Redundancy |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Management & Leadership
| Course | Feb '12 | Mar '12 | Apr '12 | May '12 | Jun '12 | Jul '12 |
|---|---|---|---|---|---|---|
| Introduction to Management & Team Leadership | ||||||
| Developing High Performance Teams | 14 | |||||
| Managing Change | ||||||
| Introduction to Management and Leadership |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Institute of Leadership & Management Accredited Programmes
= In-house/Bespoke bookings only, please contact 01732 897511.
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Self Awareness
| Course | Feb '12 | Mar '12 | Apr '12 | May '12 | Jun '12 | Jul '12 |
|---|---|---|---|---|---|---|
| Margerison - McCann Team Development Profile | ||||||
| MBTI Personality Profiling/Team Building Day | ||||||
| Upward & 360 Degree Appraisal |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Personal Development
= In-house/Bespoke bookings only, please contact 01732 897511.
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