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Course Calendars
Dates for all courses over the next six months are below. Just click on the course title or date to see full programme details
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Course Categories
Click on a course category below:
Customer Service
Finance, Sales & Marketing
HR & Training
Management & Leadership
Institute of Leadership & Management Accredited Programmes
Self Awareness
Personal Development
Twilight Sessions
Customer Service
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Excellent Customer Service |  | | | | | |
| Handling difficult customers and conflict | | | | | | |
| Telephone Techniques | | | | | | |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Finance, Sales & Marketing
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Advanced Selling Skills | | | | | | |
| Budgetary Control | 15 | 3 | ||||
| Finance for Non-Financial Managers | 19 | 13 | 15 | |||
| Introduction to Marketing | 13 | 6 | ||||
| Introduction to Successful Selling | | | | | | |
| Influencing & Persuading for Successful Negotiations | | | | | | |
| Successful Telesales | | | | | | |
= In-house/Bespoke bookings only, please contact 01732 897511.
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HR & Training
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Appraisal and Performance Management | 15 | 15 | ||||
| Effective Interviewing | 24 | 22 | ||||
| Recruitment and Selection (inc. Key Legislation) | 6 | 7 | ||||
| Train the Trainer | 15 22 29 | 10 11 17 | 17 24 31 | |||
| Managing Redundancy | | | | | | |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Management & Leadership
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Introduction to Management & Team Leadership | 14 21 | 3 10 | 12 19 | |||
| Leading For Tomorrow | | | | | | |
| Developing High Performance Teams | 28 | 10 | 19 | |||
| Managing Change | 15 | 14 | ||||
| Managing Successful Projects | 26 | 7 | 22 | |||
| Managing Difficult Behaviour | 28 | 13 | ||||
| Lean Management | | | | | | |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Institute of Leadership & Management Accredited Programmes
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Supervisory/First Line Management Programme | 8 | 3 | 12 | |||
| Middle/Senior Management Programme | 14 | 9 | 18 | |||
| Award in Executive Management | 23 | |||||
| Coaching & Mentoring | 16 23 30 | 20 27 | 3 |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Self Awareness
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Margerison - McCann Team Development Profile | | | | | | |
| MBTI Personality Profiling/Team Building Day | | | | | | |
| Upward & 360 Degree Appraisal | | | | | | |
= In-house/Bespoke bookings only, please contact 01732 897511.
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Personal Development
| Course | Sep '10 | Oct '10 | Nov '10 | Dec '10 | Jan '11 | Feb '11 |
|---|---|---|---|---|---|---|
| Business Writing | 16 | 29 | ||||
| Effective Communication (inc. Building Confidence) | 21 | 9 | 9 | |||
| Professional Presentation Skills | 9 | 22 | 8 | |||
| Stress Management | 1 | 17 | ||||
| Time Management | 6 | 2 17 | 26 |
= In-house/Bespoke bookings only, please contact 01732 897511.
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