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Thursday 9th September 2010

Course Calendars

Dates for all courses over the next six months are below. Just click on the course title or date to see full programme details

Book your course online and get a 5% discount!

Course Categories

Click on a course category below:

Customer Service
Finance, Sales & Marketing
HR & Training
Management & Leadership
Institute of Leadership & Management Accredited Programmes
Self Awareness
Personal Development
Twilight Sessions

Customer Service

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Excellent Customer Service
Handling difficult customers and conflict
Telephone Techniques

= In-house/Bespoke bookings only, please contact 01732 897511.

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Finance, Sales & Marketing

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Advanced Selling Skills
Budgetary Control 15 3  
Finance for Non-Financial Managers 19 13 15
Introduction to Marketing 13 6  
Introduction to Successful Selling
Influencing & Persuading for Successful Negotiations
Successful Telesales

= In-house/Bespoke bookings only, please contact 01732 897511.

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HR & Training

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Appraisal and Performance Management 15 15  
Effective Interviewing24 22   
Recruitment and Selection (inc. Key Legislation) 6 7  
Train the Trainer15
22
29
 10
11
17
 17
24
31
 
Managing Redundancy

= In-house/Bespoke bookings only, please contact 01732 897511.

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Management & Leadership

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Introduction to Management & Team Leadership14
21
 3
10
 12
19
 
Leading For Tomorrow
Developing High Performance Teams28 10 19 
Managing Change 15 14  
Managing Successful Projects 26 7 22
Managing Difficult Behaviour 28 13  
Lean Management

= In-house/Bespoke bookings only, please contact 01732 897511.

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Institute of Leadership & Management Accredited Programmes

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Supervisory/First Line Management Programme8 3 12 
Middle/Senior Management Programme14 9 18 
Award in Executive Management23     
Coaching & Mentoring  16
23
30
 20
27
3

= In-house/Bespoke bookings only, please contact 01732 897511.

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Self Awareness

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Margerison - McCann Team Development Profile
MBTI Personality Profiling/Team Building Day
Upward & 360 Degree Appraisal

= In-house/Bespoke bookings only, please contact 01732 897511.

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Personal Development

CourseSep '10Oct '10Nov '10Dec '10Jan '11Feb '11
Business Writing16 29   
Effective Communication (inc. Building Confidence)21 9  9
Professional Presentation Skills922 8  
Stress Management 1 17  
Time Management 62
17
 26 

= In-house/Bespoke bookings only, please contact 01732 897511.

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